1. GENERAL POLICY

1.1 Classes take place online.

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1.2 A free evaluation service is provided to help you choose your learning programme.

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1.3 A list of books and resources are provided before the beginning of the course.

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1.4 It is the responsibility of the student to purchase their books.

 

1.5 Learning packages include a minimum of 8h.

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2. TERMS OF PAYMENT

2.1 Fees are effective from 01/01/2021 and are payable in advance. They are not subject to VAT.

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2.2 Once the signed quotation has been approved, you will receive an invoice. 
Full payment must be received at least one week before the first class is due to be held. I reserve the right to cancel the lessons if payment hasn’t been made in due time. 

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2.3 Payments are to be made by bank transfers. 

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2.4 Payment of fees by instalments cannot be accepted. 

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2.5 Fees are exclusive of books. 

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3. CANCELLATION AND REFUNDS

3.1 No refund can be made after classes have started.

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3.2 Requests for refunds concerning contracts that have not started yet must be made in writing. The following administrative charges will apply: 
- £50 if the written request is received more than 10 days before the course starts, 
- 30% of the total course fee if the request is received between 2 and 10 days before the first day of the course. 
- No refund will be offered if the contract is cancelled less than 48 hours before the first lesson/session is due to start.

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3.3 All lessons and sessions must be used within three months, starting the day of the first session. Any unused lesson will be lost after one year.

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3.4 Should you need to cancel a scheduled lesson, please note that a 48-hour notice is required. Classes that have not been cancelled within this 48-hour notice will be considered as lost.